October 28, 2022

Compassionate Communication: Two Hands Four Paws + Nextiva

When you have 50-60 dogs walking through your door each day, things can get out of hand pretty quick. West LA canine physical therapy practice, Two Hands Four Paws, had to scrap their old-school phone system to meet the customer demand on their phone lines and their front office staff.

With three to four phone-based employees taking incoming calls and serving customers with outbound follow-up and reminders, the clinic needed a reliable phone system with clear audio that would also allow staff to work remotely, if needed.

Implementing a simple call center model, the clinic staff relied on Nextiva experts to help set up the phone system and import all their contacts so everything was in place and working properly on day one of using the modernized VoIP phone system.

Not sure if your internet connection can handle a cloud-based phone system? Test your capacity here: